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Terms & Conditions
If you receive a damaged item, feel free to contact our customer service; however, we do not offer refunds or exchanges. No item will be exchanged, or a request for changes will be considered after a week of receiving the order. Promotional items are not eligible for exchanges, refunds, or claims.
The brand should not be deemed responsible for late delivery if the client fails to provide their measurements timely.
The delivery date can be rescheduled in case any external factor directly impacts the business, i.e. rain, strike etc. However, it will be ensured that the client must be kept updated about any changes in the delivery date. Although, orders might be temporarily delayed due to delays in verification of information or peak working hours.
Complete advance payment is required for all the orders.
Shipping charges for international customers are calculated based on location, weight, and product size. Any applicable taxes or customs charged shall be bear by the client, and the brand must not be held liable. In case of any damage during transit, the shipping services shall be held accountable.
Refund and Exchanges
Our products are made to measures that inhibit our ability to exchange or refund; however, we hold our customers close to our heart and understand their concerns; any issue related to quality or services shall be sorted out to ensure client satisfaction.
The color may appear slightly different from the picture due to different screen resolutions.
We strive to provide our clients with immediate responses. Emails are responded to within 24-48 hours. Although, we expect our clients to remain patient in case their queries remain unanswered due to unforeseeable circumstances.
The business operations can be temporarily suspended due to unforeseen circumstances or law and order situations that might impact the client’s delivery until further notice.
We take almost 6-8 weeks to deliver an outfit. Although, sometimes, it can take a couple of days less or over in case of an external issue.
For international deliveries, we use the DHL courier service. The delivery charges must be paid in full at the time of order placement. Once the order is dispatched, the client must contact a DHL representative and track their order using the tracking code we provided.
Shipping charges for international customers are calculated based on location, weight, and product size.
Any applicable taxes or customs charged shall be bear by the client, and the brand must not be held liable
In case of any damage during transit, the shipping services shall be held accountable.